Below are some of our more commonly-asked questions. Click on the question to see the answer.

Do you retouch your photos?

No, all of our photos are 100% original. In some cases we may adjust the background to improve the overall aesthetic of the picture, but none of the auction pieces are edited in any way.

I’ve bought an item from your auction, how do I make payment?

Click here to visit our secure payment page. We accept all major credit and debit cards.

If you would prefer a different method of payment, please contact us directly.

What is your buyers premium?

Our buyers premium is 18% for telephone and absentee bids and 21% for internet bids.

What is your sellers premium?

Our sellers premium is 5%.

Do you charge storage fees?

No.

What taxes are applicable to your lots?

VAT  lots marked with a cross (†) are subject to VAT on the hammer price.

Lots marked with a asterisk (*) will be  imported from outside the EU and are subject to 5% VAT for all EU buyers on the hammer price.

Are there any import restrictions?

Ruby and jadeite of Burmese origin cannot be imported to the USA. Ruby and jadeite of non-Burmese Origin require a certificate before import into USA.

It is the buyers  responsibility to obtain all relevant licences before shipping. Failure to obtain these licenses does not constitute grounds for non-payment or cancellation of sale and Authenticated Internet Auctions Ltd. will not be held liable for any additional costs.

How can I contact you?

Click here to visit our contact page.

How to bid?

You have several options to bid:

1.You can leave commission or telephone bids through our form

2.Register to bid online through:

invaluable

liveauctioneers

saleroom

 

Can’t see the answer to your question? Get in touch via our Contact page.